1 . If you need to return your Style Option that was purchased online (or will be mailed back, please email TheStylePalette00@gmail.com with the following information:
*Style Option Name* (can be found on packing slip)
*Purchase date *
*Reason for return*
(If you are local to Columbus and wish to return to our storefront location, there is no need to email. Please make sure your return is within the 7 day return timeframe and meets all other criteria below. We are located at 5075 South Union Street. South Bloomfield, OH 43103-- inside Pickaway Place)
2. After emailing, we will provide you with a return authorization if your return meets the following criteria:
A). Return authorization request MUST be made within 3 days of receipt.
B) Item must be unworn, unwashed, free of stains (makeup, deodorant, etc.), pet hair or perfume smells. Items must be in resellable condition.
C). Original tags must be attached if provided.
3. Re-package your item in its original packaging if available, including the protective interior bag. Please include the original packing slip (or a copy)
with your return.
4. You will receive the return shipping address included in the email with your return authorization. Return shipping costs are paid for by the customer. Packages MUST be postmarked within 7 days of original receipt of the item. The Style Palette is not responsible for any packages lost or damaged during return shipping.
5. You will be issued a refund for the purchase price of your item, less original shipping shipping fees, which will be issued within 7 days (usually sooner) from our receipt of your package (an email notification will be sent). Please note, if you received free shipping on your purchase and an item is returned, a $3.00 deduction will be taken from your refund amount.
**Any items that are returned without authorization or items that do not meet the return criteria upon arrival will not be accepted and will be mailed back for a $5.00 return shipping fee**
***All Style Options purchased with a discount code of 20% or higher are considered FINAL SALE and are excluded from this return policy. Grab Bags are also considered FINAL SALE. Final sale items CANNOT be returned due to deep discounting. However, these items CAN be posted and sold/ traded on our Style Palette Facebook group page.
***If a size exchange is needed for the same item, please email TheStylePalette00@gmail.com. If the new size is available in stock, we will gladly exchange the item for you upon receipt of the original item(size exchanges are not available on Final Sale items)
*** We inspect each Style Option thoroughly. However, in the rare event that you receive a damaged item, the previous return steps and timeline also applies. In these instances, a pre-paid return shipping label will be provided, and a full refund will be issued within 7 days of receipt.
**If you are a member of The Style Palette- Clothing Collections and Trading Group, on Facebook, you may sell or trade any Style Option with members of the group**